Roughin — Terms of Service

Roughin uses artificial intelligence to read, interpret, and answer questions about construction drawings and documents you upload. AI output can be wrong, incomplete, or misleading.

You agree that:

• Roughin is an informational and organizational tool only. It is not a substitute for the stamped, sealed, and issued-for-construction drawings and specifications governing your project.
• Roughin does not provide engineering, architectural, surveying, code-compliance, or professional advice of any kind, and no professional relationship is created by your use of it.
• You must independently verify every measurement, dimension, quantity, material, location, and answer against the official project documents and applicable building codes before relying on it, ordering materials, or performing any work.
• You remain solely responsible for the accuracy of your work, compliance with all applicable codes, permits, and standards, and for the safety of yourself and others on any job site.
• Nothing in the Service should be relied on for any decision affecting structural integrity, life safety, fire protection, electrical or gas systems, or code compliance without independent verification by a qualified professional.

ALWAYS RELY ON YOUR PROFESSIONAL DOCUMENTS AND NOT THE AI OUTPUT.

You must be at least 18 years old and able to form a legally binding contract to use the Service. If you are using Roughin on behalf of a company, you represent that you have authority to bind that company to these Terms, and "you" includes that company.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Tell us promptly at support@roughinapp.com if you believe your account has been compromised. You must provide accurate account information and keep it current. You may not share your account with others or transfer it without our consent.

4.1 Free and paid tiers

Roughin offers a free tier with limited functionality and one or more paid tiers that unlock additional features (such as sorting your plans by trade, markups and Ask AI). Current features and pricing are shown in the app and may change on notice.

4.2 Payment through the app stores

Except for Teams plans billed on the web (see Section 4.7), purchases and subscriptions made through the Apple App Store or Google Play are processed by Apple or Google, not by us. Those transactions are also subject to the app store's own terms, and billing, refunds, and cancellations are handled through your app store account, not by us directly.

4.3 Auto-renewal

This Section 4.3 applies to subscriptions bought through an app store. Teams plans billed on the web are covered by Section 4.7.

Subscriptions renew automatically for the same term unless you cancel at least 24 hours before the end of the current period. You can manage or cancel your subscription in your Apple or Google account settings at any time. Cancelling stops future charges; it does not refund the current period. After you cancel, your account moves to the free plan (or the lower plan you choose) at the end of the current period. Nothing is deleted, but the features and limits of that plan apply.

4.4 Refunds

Except where required by law, payments are non-refundable. Refund requests for app store purchases must be made to Apple or Google under their policies.

4.5 Price changes

From time to time, we may change pricing. Changes to an existing subscription price take effect at the start of your next billing period and only after we give you notice. If you don't agree, you may cancel before the change takes effect.

4.6 Free trials

If we offer a free trial, you will be charged at the end of the trial unless you cancel before it ends.

4.7 Teams plans billed on the web

Teams plans are bought on our website, not through Apple or Google. They are billed by card through Stripe, our payment processor. This Section 4.7 applies to Teams plans instead of Sections 4.2 and 4.3, and applies together with Sections 4.1, 4.4, 4.5, and 4.6.

Who is buying. The person who creates a team and pays for it confirms that they have authority to bind their company to these Terms and to authorise the charges described here. The company is responsible for all charges on its Teams plan, including changes made by any of its administrators.

Price and seats. A Teams plan has a monthly base price for the plan tier you choose, plus a monthly charge for each crew, manager, and administrator seat, as shown on our website and at checkout. Prices are in Canadian dollars. You may not have more people in a role than your plan has seats for.

Renewal. A Teams plan renews automatically each month at the then-current total until it is cancelled.

Changing seats. An administrator can add or remove seats from the team's billing page at any time. A change takes effect right away. Stripe calculates a prorated charge or credit for the rest of the current billing period, which is applied to the team's next invoice. You cannot reduce a role below the number of people currently in that role.

Cancelling. An administrator can cancel the plan at any time from the team's billing page. Everyone on the team keeps full access until the end of the period already paid for. After that, the team is locked for every member. Payments are non-refundable, and cancelling does not refund the current period, except where the law requires it.

Failed payments. If a payment fails, Stripe may retry it. We give the team full access for 7 days from the first failed payment. If the payment is still not resolved when those 7 days end, the team is locked for every member until the payment is made or the plan is restarted.

Locked teams and your data. A locked team's data is kept for six months. If the team resubscribes within that time, everything comes back as it was. After six months, the team's data is deleted, except hours records, which are kept for three years as described in our Privacy Policy and Section 11. See also Section 15.

Payment processing. Stripe processes your payment details. We do not receive or store your full card number. Your use of Stripe is also subject to Stripe's own terms and privacy policy, and we are not responsible for Stripe's services.

Larger teams. Teams larger than the self-serve limits shown on our website are quoted individually. If we agree a separate written order or contract with you, it applies to the extent it differs from this Section 4.7.

5.1 You keep ownership

You retain all rights to the blueprints, drawings, photos, notes, markups, and other content you upload or create in the Service ("Your Content"). We do not claim ownership of it.

5.2 Licence you grant us

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, display, and create derived representations of Your Content solely to operate, secure, support, and improve the Service for you. This licence ends when you delete Your Content or your account, or when the six-month retention period after your account is locked ends, except for backups retained for a limited period, hours records kept as described in our Privacy Policy, and anything we must keep by law.

5.3 You must have the right to upload it

Construction documents are usually owned by an architect, engineer, owner, or general contractor and are often subject to confidentiality or distribution restrictions.

You represent and warrant that you own Your Content or have all necessary rights, licences, and permissions to upload it to Roughin and to allow us to process it as described in these Terms, and that doing so does not breach any contract, non-disclosure agreement, or third-party right.

You are solely responsible for obtaining any permission needed from the document's owner before uploading. If you are unsure whether you are allowed to upload a set, do not upload it.

5.4 Sharing

If you share Your Content with other users through the Service, you are responsible for who you share it with and what they do with it.

5.5 AI processing

You understand and agree that Your Content will be processed by automated systems and third-party AI providers to deliver the features you request. See our Privacy Policy at https://roughinapp.com/privacy for details on how data is handled, stored, and retained, and on whether it is used for model training.

You agree not to:

• Upload content you don't have the right to upload, or content that is unlawful, infringing, or confidential to someone else without permission.
• Reverse engineer, decompile, scrape, or attempt to extract the source code or underlying models of the Service.
• Use the Service to build or train a competing product.
• Circumvent usage limits, plan restrictions, or security measures, or use automated means to access the Service.
• Resell, sublicense, or provide the Service to third parties as a service bureau.
• Interfere with, overload, or disrupt the Service or its infrastructure.
• Use the Service to harass, defraud, or harm others, or in violation of any applicable law.

We may suspend or terminate accounts that violate this section.

The Service — including the Roughin name, logo, app, software, models, interfaces, and all related materials — is owned by Workbench Technologies Inc. and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service for your own business or personal use, in accordance with these Terms. All rights not expressly granted are reserved.

If you send us suggestions, ideas, or feedback, we may use them freely without obligation or compensation to you.

The Service relies on third-party providers for hosting, storage, payments, push notifications, and AI processing. We are not responsible for third-party services, and their availability or performance is outside our control.

Our handling of personal information is described in our Privacy Policy at https://roughinapp.com/privacy, which forms part of these Terms.

We may modify, suspend, or discontinue any part of the Service at any time. We aim to give reasonable notice of material changes or discontinuation, but we do not guarantee uninterrupted or error-free operation. We are not liable for downtime, data loss, or interruptions.

You are responsible for maintaining your own copies of anything important. Do not rely on Roughin as your only copy of a document.

Your record-keeping obligations. You are solely responsible for meeting any legal obligation that applies to you to create, keep, or produce records, including employment standards, payroll, tax, and privacy obligations. Roughin records clock-in and clock-out times and calculates regular and overtime hours using the rules you set. It does not record wages or process payroll, and it is not a payroll or record-keeping service. You are responsible for setting regular and overtime rules that comply with the employment standards that apply to you, and for checking the hours Roughin calculates. We do not guarantee that the Service meets any legal record-keeping requirement. As a convenience, after an account is locked or deleted we keep its hours records until three years from the date each shift was worked, and provide copies only on request by email, as described in our Privacy Policy. This does not make us responsible for your obligations. You should export and keep your own copies.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT AI-GENERATED OUTPUT, MEASUREMENTS, INTERPRETATIONS, OR ANSWERS ARE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, COST OF REWORK, CONSTRUCTION DELAYS, MATERIAL WASTE, PROPERTY DAMAGE, PERSONAL INJURY, REGULATORY PENALTIES, OR LOST DATA, arising out of or relating to the Service or any reliance on its output.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) CAD $5,000.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded.

You agree to indemnify and hold harmless Workbench Technologies Inc. and its officers, directors, employees, and contractors from any claims, including third party claims, class action claims, damages, losses, liabilities, and reasonable legal fees arising from but not limited to: (a) Your Content or your lack of rights to upload it; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of any law or third-party right; or (e) any work performed by you or on your behalf in reliance on the Service.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. If you cancel a paid subscription, your account moves to a lower plan and nothing is deleted. If we suspend your account, or a team plan is cancelled or lapses, the account is locked: we keep Your Content for six months, then delete it. If you delete your account, Your Content is deleted: immediately when you delete it in the app, or within 30 days when you ask us through our website form or by email. In either case, hours records are kept for three years as described in Section 11 and our Privacy Policy. On termination, your licence to use the Service ends.

The following provisions survive termination or expiry of these Terms, in the form in effect at the time of termination: Section 1 (Important safety notice), Section 5.3 (You must have the right to upload it), Section 7 (Our intellectual property), Section 8 (Feedback), Section 12 (Disclaimer of warranties), Section 13 (Limitation of liability), Section 14 (Indemnity), this Section 15 (Termination), Section 16 (Governing law), and Section 17 (Dispute resolution), together with any other provision that by its nature is intended to survive.

References in this Section are to the provisions as amended from time to time under Section 20, and to the titled provisions rather than to their numbering, so that renumbering does not affect what survives.

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

Subject to Section 17 (Dispute resolution), you agree to the exclusive jurisdiction of the courts located in Calgary, Alberta. Nothing in Section 17 prevents either party from applying to a court of competent jurisdiction for interim, interlocutory, injunctive, or other equitable relief, including to protect intellectual property, confidential information, or to prevent irreparable harm.

17.1 Informal resolution

You agree to work to resolve any dispute with Us by informal dispute resolution for 30 days from the date of receipt of notice of your concerns via email sent to legal@roughinapp.com.

17.2 Court proceedings

If a dispute is not resolved under Section 17.1, it shall be determined by the courts located in Calgary, Alberta, including the Civil division of the Alberta Court of Justice where the amount in dispute falls within its monetary jurisdiction.

If you download Roughin from the Apple App Store, the following applies:

• These Terms are between you and Workbench Technologies Inc. only, not with Apple. We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. Apple has no other warranty obligation, and any other claims are our responsibility.
• We, not Apple, are responsible for addressing any claims relating to the app, including product liability, legal or regulatory non-compliance, and consumer protection claims.
• We, not Apple, are responsible for investigating and resolving any third-party claim that the app infringes intellectual property rights.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government prohibited-parties list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you download Roughin from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app.

We may update these Terms from time to time. If changes are material, we will notify you in the app or by email before they take effect. When we publish an updated version, the app will ask you to accept it before you continue. Continuing to use the Service after the effective date also means you accept the updated Terms.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.
• Severability. If any provision is held unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control.

Workbench Technologies Inc.

General support: support@roughinapp.com

Written notice under these Terms, including notice of a dispute under Section 17.1: legal@roughinapp.com