Support & FAQ

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Mon–Fri · 8am–5pm MT

Getting started4 questions

What does Roughin do?

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What devices does Roughin work on?

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Do I need an internet connection?

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Is Roughin free?

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Uploading blueprints4 questions

What file formats are supported?

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What's the max file size?

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How long does it take to process a blueprint?

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My blueprint failed to process — what do I do?

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Using the AI4 questions

How does the AI know what's on my blueprints?

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Can I trust the AI's answers?

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What if the AI is wrong?

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Does the AI see my plans?

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Billing5 questions

What's the difference between Solo and Pro?

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How do I upgrade?

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How do I cancel?

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Do you offer refunds?

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Can I get a free trial?

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Privacy & security3 questions

Where is my data stored?

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Who sees my blueprints?

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How do I delete my account?

[ PLACEHOLDER ANSWER ]
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Still have questions?

Email us and a real person on the team will get back to you within one business day.

roughin@workbenchinc.ca