Support & FAQ

You upload a PDF plan set and every page lands on your phone, ready to open, pinch and zoom. The construction calculator and notes are free on every plan. Solo and Pro add Auto Sort, which files every sheet by trade, plus markups, measuring, crop and share, site photos, custom sets, sheet stacks and Ask AI for questions about the set.

Anyone 18 or older. You accept the Terms of Service and Privacy Policy when you sign up, and the app asks again when they change. Keep your login to yourself: your account holds your plans, photos and notes, and sharing it puts them at risk.

Android phones and iPhones. Get Roughin from Google Play or the App Store. You can use the same account on both: sign in and your projects and your plan come with you. A subscription is managed in the store you bought it from. The web dashboard is part of Roughin Teams, for companies running a crew; on your own, you use the phone app.

For most of it, yes. Signing in, uploading, Auto Sort, Ask AI, scale detection and saving notes or markups all need a connection. Two things don’t: the calculator runs entirely on the phone, and sheets you have already opened are saved on the phone, so you can still pull them up when the signal drops.

There is a free plan with no card required: 3 new projects and 15 pages of plans a month, every page to view and zoom, the calculator and notes. Free uploads aren’t sorted, so pages show as Page 1, Page 2 and so on. You can still send a sheet as a plain PDF. Auto Sort, markups, measuring, crop and share, site photos, custom sets, sheet stacks and Ask AI need Solo ($14.99 a month) or Pro ($29.99 a month). If you’re new, you can usually start either one with a 7-day free trial.

PDF only. That is what every drawing set gets issued as. If you have images or a DWG, export them to PDF first.

Keep each PDF under 32 MB. The phone will let you pick a file up to 50 MB, but Roughin can only process 32 MB, so split a bigger set into two PDFs. Pages are counted across everything you upload in a month: Free 15 pages, Solo 60 and Pro 300. A PDF with more pages than you have left that month isn’t uploaded.

Only if you have the right to. Plans usually belong to the architect, engineer, owner or general contractor, and many come with rules about who can have a copy. If you’re not sure you’re allowed, ask first or don’t upload it. See section 5.3 of the Terms of Service.

On Free, pages show up as soon as the upload finishes. On Solo and Pro, Auto Sort reads and files the set first, which usually takes a few minutes; a big set with dense schedule pages can take longer. You can pick several PDFs at once and leave the app. With notifications on, you get one when they’re ready.

Tap Try again on the processing screen; most failures are a dropped connection. A PDF over 32 MB won’t process, so split it. If it keeps failing, send us a note from Profile → Report an issue, or email support@roughinapp.com with the project name, and we will look at what happened to that upload.

When a set is sorted, Roughin reads every page and pulls out the sheet titles, room labels, dimensions, notes and schedule entries, plus anything on your legend and abbreviation pages. Ask AI answers from that record of your own set, not from a generic construction manual. When it can tell which sheet the answer came from, it names that sheet so you can open it.

Use it to find things fast, not to make the call. AI can be wrong or miss something. Your stamped, issued-for-construction drawings are the boss: check every answer, measurement and quantity against them and your code before you cut, pour, order or pull wire. Section 1 of the Terms of Service says the same.

Every answer has a small flag icon. Tap it, pick a reason, and the report comes to us along with the question and the answer. We use these reports to improve how Roughin reads sets.

Yes, when you use the AI features. To sort a set and answer questions, the pages and text it needs are sent to our AI provider, Anthropic. Under the commercial terms we use, Anthropic doesn’t train its models on what we send, and it generally deletes it within 30 days. Roughin doesn’t train AI on your plans either. See the Privacy Policy for the full picture.

Solo is up to 10 new projects, 60 pages, 30 Ask AI questions and 60 scale detections a month, plus Auto Sort, markups, measuring, crop and share, site photos, custom sets and sheet stacks. Pro has everything in Solo with no project limit, 300 pages, 60 questions and 300 scale detections a month.

In the app: Profile → Choose your plan, or tap any locked feature and pick one. On Solo, Profile → Move up to Pro. Billing runs through Google Play or the App Store, so it uses the payment method you already have there.

Through your store, not through us. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. On iPhone: Settings → your name → Subscriptions. Profile → Manage subscription in the app takes you there too. Cancel at least 24 hours before it renews to stop the next charge; you keep your plan until the end of the period you paid for. Teams plans are billed on the website, and an admin cancels from the team’s billing page.

Nothing is deleted. When the paid period ends you move to Free, and Free’s limits apply, so some tools lock until you upgrade again. Deleting your account is different: that removes your data. See section 8.1 of the Privacy Policy.

Payments aren’t refundable except where the law requires it. Refunds for app subscriptions are requested from Google Play or the App Store under their rules. If you’re not sure where to start, email billing@roughinapp.com and we will point you to the right form.

If you’re new to Roughin, usually yes: Solo and Pro can start with 7 days free. Your store decides who qualifies, normally once per store account, and the app only offers the trial when you do. You need a payment method in Google Play or the App Store. You’re charged when the trial ends unless you cancel before then.

Your account, projects, sheets, notes, markups and photos live in our hosted database and file storage (Supabase), in the United States. PDFs are stored privately. Copies of sheets you have opened are also saved on your own phone.

You, and on a team project, the people your company has given access to that project. Access is locked at the database level. Service providers handle them only to run Roughin: Supabase stores them, and our AI provider, Anthropic, reads them during sorting and when you ask a question. We don’t sell personal information. The full list is in the Privacy Policy.

In the app: Profile → Danger Zone → Delete account. It happens right away and can’t be undone: your account, personal projects and their PDFs, your personal photos, notes, markups, saved calculations and AI chat history are deleted, including notes and markups you shared with your crew. Deleting doesn’t cancel a store subscription, so cancel that in Google Play or the App Store too. On a team, the company keeps its projects and PDFs, and hours you clocked are kept for 3 years from the date each shift was worked. If you can’t get into the app, or the app won’t let you delete because you’re the only admin on a team with a running plan, use the Delete Account page or email privacy@roughinapp.com; those requests are completed within 30 days.